Job Description
Join Coastal Connect Solutions, Virginia Beach's premier customer service provider! We're urgently hiring motivated professionals for our dynamic call center team. Enjoy competitive pay, comprehensive benefits package, and a supportive work environment. On-the-spot interviews available at our exclusive hiring event! Seize this opportunity to launch your career in customer service excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience (preferred)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing skills
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends