Job Description
Join Houston's Premier Call Center Hiring Event! We're urgently seeking dynamic Customer Service Representatives to join our award-winning team. Enjoy competitive pay, comprehensive benefits, and rapid career growth. Perfect for experienced professionals and motivated newcomers. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing and technical issues efficiently
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads on process improvements
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (35+ WPM)
- Exceptional verbal communication abilities
- Proficient with CRM software (Salesforce/Zendesk)
- Flexible schedule availability (nights/weekends)
- Positive attitude under pressure