Job Description
Join our award-winning call center team in Atlanta! We're urgently hiring motivated professionals for immediate full-time positions in our dynamic customer service environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed daily performance metrics (call volume, quality)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Atlanta location