Job Description
Join Elite Support Solutions as a Part-Time Customer Service Representative and become the voice of our valued clients! We're seeking empathetic and tech-savvy professionals to deliver exceptional support experiences. This is your opportunity to work in a dynamic, fast-paced environment where your contributions directly impact customer satisfaction and business growth. With flexible scheduling and immediate start opportunities, this role is perfect for students, career changers, or anyone seeking a rewarding part-time position in Columbus, Ohio.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently by diagnosing issues and implementing effective solutions
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to share insights and improve service protocols
- Meet/exceed key performance metrics including first-contact resolution and customer satisfaction scores
- Identify opportunities for process improvements and contribute to team training initiatives
- Adhere to company policies and regulatory compliance requirements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills and ability to remain calm under pressure
- Flexible availability including evenings and weekends (20-25 hours/week)
- Ability to pass background check and drug screening
- Must reside within 30 miles of Columbus, OH