Job Description
Join Chicago's premier customer service team! Apex Solutions Group is urgently hiring motivated Call Center Representatives for our downtown Chicago location. We're hosting a special hiring event to fill multiple full-time positions immediately. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience required - we provide paid training!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries, technical support, and service issues
- Document interactions in CRM system with 98% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT)
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills (English fluency required)
- Ability to type 35+ WPM with 95% accuracy
- Experience with Windows OS and basic software
- Flexible availability including weekends/holidays
- Passion for helping customers and problem-solving
- Must pass background check and drug screen