Job Description
Join our award-winning call center team in Minneapolis! We're urgently hiring for customer service representatives to join our dynamic workforce. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Our hiring event offers immediate interviews and onboarding. Bring your energy and passion for helping others – we provide all training!
Why Join Us?
- Performance-based bonuses up to $1,200 quarterly
- Health, dental, and vision insurance on day one
- Tuition reimbursement program
- Flexible scheduling with weekend options
- Modern downtown Minneapolis workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and CRM software
- Flexible availability including evenings/weekends
- Positive attitude under pressure
- Background check and drug screen required