Job Description
Join our award-winning customer service team in Jacksonville and kickstart your career with comprehensive paid training! We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. As a part-time Customer Service Representative, you'll become the voice of our brand, delivering exceptional support through multiple channels while enjoying a flexible schedule that fits your lifestyle. No experience? No problem! Our immersive training program equips you with everything needed to succeed—from product knowledge to advanced conflict resolution techniques. Plus, enjoy competitive hourly pay, performance bonuses, and a supportive team culture that values growth and work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with team members to escalate complex cases effectively
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities and promote additional services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience (paid training available for candidates with strong soft skills)
- Excellent verbal/written communication in English
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work components
- Flexible availability including evenings/weekends