Job Description
Join Houston's fastest-growing customer service team! We're urgently hiring motivated Call Center Representatives to join our dynamic support hub in the Energy Corridor. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment. Immediate start positions available!
What We Offer:
- Starting pay $18-$25/hour + uncapped performance bonuses
- Comprehensive health/dental/vision insurance
- Paid training and professional development
- Flexible scheduling options
- Modern downtown Houston office with amenities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call quality, resolution rates)
- Collaborate with team to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability including weekends
- Proficient in English (bilingual Spanish a plus)
- Positive attitude and problem-solving mindset