Job Description
Join our award-winning call center team in Tampa with immediate openings! We're urgently seeking motivated individuals to deliver exceptional customer service while enjoying competitive pay, comprehensive benefits, and a vibrant work environment. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Meet/exceed daily performance metrics (AHT, CSAT)
- Maintain accurate records in CRM systems
- Collaborate with team leads for continuous improvement
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Reliable internet connection for remote work option
- Flexible availability including evenings/weekends