Job Description
Immediate Start Available! Join Oakland's Premier Call Center Team
We're urgently hiring passionate Customer Service Representatives to join our dynamic Oakland team! This is your chance to launch a rewarding career in customer support with competitive pay, comprehensive training, and rapid advancement opportunities. No experience? No problem – we provide full paid training!
Why Join Us?
- Competitive hourly pay + weekly performance bonuses
- Full benefits package (medical/dental/vision) after 60 days
- Paid training and career development programs
- Modern downtown Oakland workspace with free parking
- Immediate start – begin your career next week!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document all interactions in CRM system with 99% accuracy
- Average 25-30 calls per hour while maintaining quality standards
- Meet/exceed KPIs: First Call Resolution, CSAT, and AHT targets
- Collaborate with team leads to improve service workflows
- Participate in bi-weekly training and coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 50 WPM typing speed with 95% accuracy
- Experience with CRM software (Salesforce preferred)
- Ability to work flexible shifts (evenings/weekends required)
- Strong problem-solving and conflict resolution skills
- Must pass background check and drug screening
- Authorized to work in the US without sponsorship
- Previous call center experience preferred but not required