Job Description
Join our award-winning call center team in Kansas City, MO! We're urgently hiring motivated individuals for paid training programs designed to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics (call handling time, resolution rate)
- Collaborate with team members to improve customer experience
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts
- Customer service mindset preferred
- Pass background/drug screening