Job Description
Join Sacramento's fastest-growing call center team! We're urgently hiring motivated professionals for our upcoming hiring event. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
At Sacramento Connect Solutions, we empower our employees through continuous training and a supportive culture. If you're passionate about customer service and ready to make an impact, this is your moment!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office and CRM tools
- Flexible schedule availability (evenings/weekends)
- Background check required
- Positive attitude and problem-solving mindset