Job Description
Join our award-winning call center team in sunny Tucson! We're urgently hiring energetic Customer Service Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. No experience necessary – we provide paid training!
Why CustomerFirst Solutions?
- Flexible day/night shifts available
- Performance-based bonuses up to $500/month
- Modern downtown office with free parking
- Health/dental/vision insurance (Day 1)
- 401K with company match
Responsibilities
- Handle 50+ daily calls with professionalism and empathy
- Resolve customer inquiries using CRM tools (Salesforce/Zendesk)
- Meet/exceed 95% customer satisfaction targets
- Document interactions accurately in compliance systems
- Collaborate with supervisors to improve processes
- Participate in weekly skill-building workshops
- Adhere to HIPAA/FERPA compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 30 WPM typing speed
- Basic computer proficiency (Windows/MS Office)
- Clear, articulate communication skills
- Ability to work flexible shifts (including weekends)
- Positive attitude under pressure
- U.S. work authorization mandatory
- Immediate availability required