Job Description
Join our award-winning call center team and transform customer experiences from home! Boston Connect Solutions is urgently hiring remote Customer Service Representatives in Boston and New York. Enjoy flexible scheduling, competitive pay, and comprehensive benefits while making a real impact. No commute required – just a quiet workspace and a passion for helping others. Our 5-star rated team offers growth opportunities and ongoing training. Apply today to start your remote career with a leader in customer excellence!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with accuracy
- Reliable high-speed internet and quiet home workspace
- Proficiency with CRM software (Salesforce experience a plus)
- Available to work flexible shifts including evenings/weekends