Job Description
Join our award-winning call center team in New Orleans and make an immediate impact! We're urgently seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in the heart of the Big Easy. No experience necessary – we provide paid training!
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce training provided)
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in compliance systems
- Collaborate with team leads for complex issue escalation
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in fast-paced environments
- Reliable internet for remote shift options
- Flexible availability (weekends/holidays required)
- Previous customer service experience preferred