Job Description
Join our dynamic Fort Worth team as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support to our local community. This is an immediate-start opportunity offering flexible hours in a collaborative environment. Enjoy competitive pay, comprehensive training, and the chance to make a real impact on customer satisfaction. Perfect for students, career changers, or those seeking work-life balance. Apply today and start your rewarding customer service career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with team members to escalate complex issues when needed
- Meet key performance metrics including resolution times and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or call center setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving aptitude with calm demeanor under pressure
- Valid Texas driver's license for occasional off-site duties
- Bilingual (English/Spanish) candidates strongly encouraged