Job Description
Join our dynamic team at Customer Connect Solutions where your voice makes a difference! We're urgently seeking passionate Call Center Representatives to deliver exceptional customer experiences across Boston and Ohio. This is your opportunity to launch a rewarding career with immediate start and comprehensive training. Enjoy competitive pay, flexible scheduling, and a supportive work environment designed for your success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- 6 months+ customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficient in typing and basic computer applications
- Positive attitude with resilience under pressure