Job Description
Immediate Start Available! Join our award-winning call center team in Philadelphia. We're urgently seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Join Us?
- Weekly pay with performance bonuses
- Free parking and public transport reimbursement
- State-of-the-art training program
- Health/dental/vision insurance options
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Participate in ongoing product knowledge training
- Collaborate with team members to improve processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts (including nights/weekends)
- Strong problem-solving and multitasking abilities
- Positive attitude under pressure