Job Description
Join ConnectNow Solutions at our exclusive hiring event for urgent call center positions! We're seeking motivated individuals to deliver exceptional customer experiences while supporting our growing client base. This is your opportunity to launch a rewarding career in Sacramento's thriving customer service sector with competitive benefits, paid training, and advancement opportunities.
Why Join Us?
• Competitive hourly wage plus performance bonuses
• Comprehensive benefits package (medical/dental/vision)
• Paid certification programs
• Flexible shift options
• Modern downtown Sacramento workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication skills
- Proficient in multitasking and time management
- Ability to navigate multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Available for flexible shifts (including weekends)