Job Description
Join our award-winning customer service team at Virginia Beach's fastest-growing contact center! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. Enjoy comprehensive training, career advancement opportunities, and a supportive team culture. Immediate openings available with flexible scheduling options.
What We Offer:
• Competitive hourly wages + monthly performance bonuses
• Full benefits package (Day 1 eligibility)
• Free parking & transit reimbursement
• Professional development programs
• Fun team-building activities
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional communication & problem-solving skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Microsoft Office & CRM tools
- Flexible availability (evenings/weekends required)
- Positive attitude under pressure