Job Description
Join Our Dynamic Team in Atlanta! Peak Performance Solutions is hosting an exclusive hiring event for motivated Call Center Representatives. We're seeking energetic professionals to deliver exceptional customer experiences while representing top-tier brands. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No previous call center experience required—full training provided!
Responsibilities
- Handle incoming/outbound customer inquiries with professionalism
- Resolve issues using CRM tools and escalation protocols
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with supervisors for process improvements
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- Background check and drug screen required