Job Description
Join our award-winning call center team in Arlington, VA! We're urgently hiring motivated professionals for immediate start positions with competitive pay and comprehensive benefits.
At Customer Connect Solutions, we value your growth and offer:
- Health insurance (medical/dental/vision)
- 401(k) with company matching
- Paid time off and holidays
- Professional development programs
- Modern, collaborative workspace
Perfect for career changers, recent graduates, or experienced agents seeking advancement. No nights or weekends!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products, services, and account information
- Meet/exceed performance metrics (call quality, resolution rate, CSAT)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Type 35+ WPM with high accuracy
- Ability to navigate multiple systems simultaneously
- Positive attitude under pressure
- Must pass background check and drug screen