Job Description
Join our award-winning team immediately! Boston Customer Solutions is urgently hiring motivated Call Center Representatives in Boston, MA. Enjoy competitive pay, comprehensive training, and a supportive environment where your communication skills shine. We offer same-day interviews for qualified candidates ready to start within 48 hours. Benefit from career advancement opportunities and performance bonuses while serving diverse clients across multiple industries. Apply now to become part of our customer excellence revolution!
Responsibilities
- Handle 50+ daily inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM tools and knowledge base resources
- Meet/exceed KPIs: 90% CSAT, <180s AHT, <5% abandonment rate
- Document all interactions accurately in Salesforce and Zendesk systems
- Collaborate with Tier-2 support for complex issue escalation
- Participate in bi-weekly coaching sessions for skill development
- Adhere to PCI-DSS compliance protocols during payment processing
Qualifications
- 1+ years call center or high-volume customer service experience
- Proven ability to navigate multiple software platforms simultaneously
- Minimum 80 WPM typing speed with 95% accuracy
- Fluent English proficiency; bilingual (Spanish/Portuguese) preferred
- Flexible availability including nights/weekends (12-hour shifts)
- Associate degree or equivalent technical certification
- Pass background check and drug screening