Job Description
Join our award-winning customer service team in Atlanta! No experience required—we provide comprehensive paid training to launch your career in customer support. ConnectCare Solutions is seeking passionate individuals to deliver exceptional service to our diverse clientele. Enjoy competitive pay, benefits, and growth opportunities in a dynamic work environment.
Why Join Us?
- 5-week paid training program
- Health/dental/vision benefits
- 401(k) with company match
- Career advancement pathways
- Modern downtown Atlanta office
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Collaborate with team to resolve complex issues
- Maintain product knowledge through continuous learning
- Meet/exceed performance metrics for response time
- Uphold company standards for service quality
Qualifications
- High school diploma or equivalent
- No experience necessary—training provided
- Strong communication and listening skills
- Ability to navigate multiple software systems
- Patience and empathy for diverse customer needs
- Basic computer proficiency
- Positive attitude and team-oriented mindset
- Reliable attendance and punctuality