Job Description
Join our award-winning call center team in New Orleans and become part of a dynamic, fast-paced environment where your skills make a real difference! We're seeking motivated individuals to deliver exceptional customer experiences while earning competitive wages and performance incentives. With immediate start opportunities, flexible scheduling options, and comprehensive training, this is your chance to launch a rewarding career in customer service. Our state-of-the-art facility offers a supportive culture with growth potential into team leadership and specialist roles.
Why Choose Us?
- Competitive hourly pay plus monthly performance bonuses
- Health, dental, and vision benefits (50% employer-paid)
- Tuition reimbursement program for career advancement
- Free parking and direct bus route access
- On-site fitness center and employee lounge
Responsibilities
- Handle 50-70 inbound/outbound calls daily resolving customer inquiries efficiently
- Document interactions in CRM system with 100% accuracy and detail
- Meet/exceed key performance metrics: First Call Resolution (85%), Customer Satisfaction (90%), and Average Handle Time (5 min)
- Collaborate with support teams to resolve complex technical billing or product issues
- Participate in weekly coaching sessions and skills development workshops
- Maintain product knowledge through self-paced e-learning modules
- Contribute to process improvement initiatives through regular feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Proficient in CRM software (Salesforce experience a plus)
- Excellent verbal communication with neutral accent
- Ability to type 35+ WPM with 98% accuracy
- Flexible availability including evenings, weekends, and holidays
- Strong problem-solving skills with attention to detail
- Pass background check and drug screening