Job Description
Join CustomerFirst Solutions as a Local Customer Service Representative and enjoy weekly pay! We're hosting a hiring event for motivated professionals who thrive in fast-paced environments. As a key member of our support team, you'll deliver exceptional service to local clients while advancing your career in Charlotte's vibrant business hub. Weekly pay means faster financial stability, and our comprehensive training ensures you're set up for success from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in weekly team training sessions and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in local/regional markets
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid North Carolina driver's license (for occasional off-site visits)