Job Description
Join our award-winning call center team in Virginia Beach and make an immediate impact! We're urgently hiring motivated individuals for our 24/7 customer support operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are recognized. Perfect for career changers and experienced professionals alike.
What We Offer:
- Immediate start with paid training
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed daily performance metrics (call volume, resolution rate)
- Collaborate with team leads to improve customer experience
- Participate in monthly training sessions on new products/policies
- Maintain positive brand image through consistent service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication in English and Spanish (bilingual bonus)
- Ability to work flexible shifts including nights/weekends
- Problem-solving skills with high attention to detail
- Passion for helping customers and teamwork mentality
- Background check and drug screen required