Job Description
Join our award-winning customer experience team as a Customer Service Representative at Nexus Solutions Group! We're seeking passionate individuals to deliver exceptional support to our clients across Georgia and Virginia. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment where your growth is prioritized. No prior experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet or exceed performance targets including call quality and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with Microsoft Office and ability to learn new software quickly
- Proven ability to remain calm under pressure and handle difficult situations
- Strong problem-solving skills with attention to detail
- Must be authorized to work in the United States
- Availability for flexible scheduling including evenings/weekends as needed