Job Description
Join our award-winning remote support team immediately! ConnectCare Solutions is urgently hiring passionate Chat Support Specialists in Fort Worth, TX. As a pivotal member of our customer success team, you'll resolve inquiries through live chat while enjoying 100% remote work flexibility. We offer competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Why Join Us?
- Immediate start dates available
- Full remote work from anywhere in Texas
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly performance bonuses
Responsibilities
- Provide real-time chat support to resolve customer inquiries
- Document interactions and troubleshoot technical issues
- Collaborate with cross-functional teams to improve service quality
- Maintain 95% customer satisfaction rating
- Adhere to SLA response time standards
- Participate in ongoing training programs
- Identify trends and suggest process improvements
Qualifications
- 1+ years of customer support experience
- Excellent typing speed (60+ WPM)
- Proficiency with CRM platforms (Zendesk/Salesforce)
- Strong problem-solving abilities
- High school diploma or equivalent
- Reliable high-speed internet connection
- Ability to work flexible shifts including weekends
- Professional written communication skills