Job Description
Join our award-winning customer support team in Los Angeles! We're urgently hiring Chat Support Agents for immediate start positions. Deliver exceptional service through our digital platforms while enjoying competitive pay and comprehensive benefits. This is your chance to launch your career in tech support with a forward-thinking company.
Responsibilities
- Respond to customer inquiries via chat in real-time with 95%+ satisfaction rate
- Resolve technical issues and product questions using CRM systems
- Document all interactions and update customer profiles accurately
- Collaborate with specialists to resolve complex escalations
- Maintain performance metrics for response time and resolution efficiency
- Train on new products and service protocols monthly
- Participate in team meetings for process improvements
Qualifications
- Minimum 1 year customer service or chat support experience
- Excellent written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution skills
- Must pass background check and drug screening
- Available for immediate start and flexible shifts