Job Description
Join our dynamic team as an Urgent Hire Chat Support Agent in Chicago! We're seeking motivated professionals to deliver exceptional customer experiences through real-time chat channels. This immediate-start role offers competitive pay, flexible scheduling, and the opportunity to grow within our innovative tech company. If you thrive in fast-paced environments and excel at problem-solving, apply now to secure your spot!
Responsibilities
- Provide instant support via live chat, resolving customer inquiries efficiently
- Maintain detailed documentation of interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements (SLAs) for response times
- Continuously improve support processes through feedback
- Monitor chat queues during assigned shifts
- Train on new products/services weekly
Qualifications
- Minimum 6 months customer service experience
- Exceptional typing speed (60+ WPM)
- Proficiency with CRM software (Zendesk preferred)
- Strong written communication skills
- Ability to multitask in high-pressure situations
- Basic troubleshooting knowledge for common tech issues
- Availability to start immediately
- High school diploma or equivalent