Job Description
Join our dynamic team as a Local Customer Service Representative in Dallas and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy competitive pay, comprehensive training, and a collaborative work environment. Perfect for those ready to start their career journey right away.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or support experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Bilingual (Spanish/English) highly valued