Job Description
Join our dynamic team as a Chat Support Agent and become the frontline hero for our clients! We're urgently seeking tech-savvy communicators to resolve inquiries instantly via live chat. This immediate-start position offers competitive pay, flexible scheduling, and full benefits. If you thrive in fast-paced digital environments and excel at turning problems into solutions, apply today!
Responsibilities
- Resolve customer inquiries via live chat within 60-second response times
- Document cases accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities during support interactions
- Participate in weekly training to stay updated on product knowledge
- Maintain 95% customer satisfaction score through empathetic communication
Qualifications
- Minimum 1 year experience in digital customer support
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk and Salesforce platforms
- Ability to multitask across 3+ concurrent chats
- Strong problem-solving skills with technical aptitude
- Flexible availability including evenings/weekends
- Ohio residency required for in-person onboarding