Job Description
Join our dynamic team as a Chat Support Agent and revolutionize customer interactions from the comfort of your home! We're urgently seeking empathetic tech-savvy professionals to deliver exceptional support via chat platforms. As a remote team member in Austin, you'll be the digital face of our brand, solving complex issues with speed and precision. Enjoy flexible hours, competitive pay, and comprehensive training—all while contributing to a company that values innovation and work-life balance.
Responsibilities
- Respond to customer inquiries via chat within 30-second SLA
- Resolve technical issues, billing questions, and product concerns
- Document interactions in CRM systems with 100% accuracy
- Collaborate with tier-2 support for complex escalations
- Identify trends and propose process improvements
- Maintain positive CSAT scores above 95%
- Participate in bi-weekly training sessions
Qualifications
- 2+ years customer support experience (chat preferred)
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- High-speed internet connection and quiet workspace
- Strong problem-solving and conflict resolution skills
- Ability to multitask across 3-5 concurrent chats
- US work authorization and reliable equipment
- Experience with SaaS products or tech support