Job Description
Join our dynamic team as an urgent Local Chat Support Agent in San Antonio, TX! We're seeking passionate individuals to provide exceptional customer support through live chat channels. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth within our expanding tech support division. Help resolve customer inquiries, troubleshoot technical issues, and represent our innovative brand with professionalism and enthusiasm.
Responsibilities
- Deliver real-time chat support for customers across multiple platforms
- Resolve technical issues, billing inquiries, and product questions
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (chat support a plus)
- Strong typing skills (60+ WPM) with excellent written communication
- Proficiency with CRM software and troubleshooting tools
- Ability to multitask in fast-paced digital environments
- Spanish bilingual skills highly valued for San Antonio market
- Available for immediate start and flexible scheduling