Job Description
Join Denver Co's elite customer support team in our urgent hiring drive for Chat Support Specialists! We're seeking passionate communicators to deliver exceptional digital customer experiences across our cutting-edge platforms. This is your chance to launch a rewarding career in tech with competitive benefits, flexible scheduling, and growth opportunities. Our Pittsburgh-area hiring event offers on-the-spot interviews—don't miss this chance to become part of our innovative team!
Responsibilities
- Resolve customer inquiries via real-time chat with empathy and accuracy
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with cross-functional teams to address complex technical issues
- Meet/exceed performance metrics for response time and CSAT scores
- Continuously refine support scripts and knowledge base articles
Qualifications
- 2+ years in customer service or digital support roles
- Exceptional written communication with professional tone
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Ability to multitask in fast-paced digital environments
- High school diploma; associate's degree preferred
- Available for immediate start and on-site hiring event