Job Description
Join our dynamic team as an urgent Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This contract position offers immediate start for motivated professionals who thrive in fast-paced environments. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be part of a company that values your growth and provides tools for success. Apply today and make an impact!
Responsibilities
- Provide instant, professional support via live chat for technical inquiries and troubleshooting
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Continuously update product knowledge through training modules
- Identify process improvement opportunities for customer experience
Qualifications
- 1+ years of customer support experience, preferably via chat
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM software (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities in technical domains
- Available for immediate start and flexible scheduling
- High school diploma or equivalent; college degree preferred