Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Charlotte, NC! We're urgently hiring for multiple positions at our upcoming hiring event. ConnectSphere Solutions is a fast-growing tech company offering competitive benefits, flexible schedules, and career growth opportunities. This role is perfect for tech-savvy individuals who thrive in fast-paced digital environments.
Enjoy perks like health insurance starting day one, 401k matching, and remote work options after 3 months. Our Charlotte office features modern amenities, free parking, and a collaborative culture. Don't miss this chance to launch your career in customer support with a company that invests in its people.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with Tier 2 support teams for complex escalations
- Maintain CSAT scores above 95% through empathetic communication
- Participate in ongoing product training to stay updated on features
- Contribute to knowledge base articles and process improvements
- Support multiple product lines including SaaS and mobile applications
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate degree preferred
- Must be available for in-person hiring event on October 15th
- Reliable transportation to our Charlotte office
- Experience with remote collaboration tools (Slack, Zoom)