Job Description
Join TechConnect Solutions' elite support team and become the voice of our brand! We're urgently hiring Chat Support Specialists in Chicago for immediate full-time contract roles. No experience needed - we provide comprehensive training and a supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a fast-paced tech startup setting. Be part of a dynamic team revolutionizing customer service excellence!
Responsibilities
- Deliver exceptional customer support via live chat across multiple platforms
- Resolve technical issues, billing inquiries, and product questions
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet or exceed key performance metrics (CSAT, response time)
- Participate in continuous improvement initiatives
- Maintain professional brand voice in all communications
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 60 WPM typing speed with 95% accuracy
- Strong written communication skills in English
- Ability to multitask in fast-paced digital environments
- Proficient with web-based tools and software
- Empathetic problem-solving mindset
- Reliable internet connection and quiet home workspace
- Availability to work flexible shifts including weekends