Job Description
Join our award-winning team at NexusConnect Solutions! We're urgently hiring passionate Chat Support Specialists for our Denver, PA location. This is your chance to launch a rewarding career in customer service with industry-leading benefits and rapid growth opportunities.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Comprehensive health/dental/vision plans
- Tuition reimbursement program
- Flexible hybrid work options
- Clear advancement path to Team Lead roles
Our hiring event is happening October 15-17, 2023 at our Denver headquarters. Walk-ins welcome!
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries and product issues efficiently
- Maintain detailed CRM documentation of all interactions
- Collaborate with Tier 2 support for complex escalations
- Achieve 95%+ customer satisfaction ratings
- Participate in weekly product knowledge training
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience preferred
- 50+ WPM typing accuracy with excellent grammar
- Proficiency in Zendesk/Salesforce CRM platforms
- Ability to multitask in high-volume chat environment
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent required
- Available for rotating weekend shifts