Job Description
Join our dynamic team as a Chat Support Specialist and be the face of our brand in the digital space! We're urgently hiring for multiple positions in Charlotte, NC with a dedicated hiring event. This is your opportunity to launch a rewarding career in customer support with competitive compensation, comprehensive benefits, and growth opportunities. Apply now to secure your spot at our exclusive hiring event!
Responsibilities
- Deliver exceptional customer service via live chat, email, and social media channels
- Resolve technical issues, billing inquiries, and product concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Monitor chat queues with an average response time under 30 seconds
- Identify upsell opportunities and contribute to revenue growth initiatives
- Participate in ongoing training to enhance product knowledge and support techniques
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication skills with professional tone
- Proficiency in CRM software (e.g., Zendesk, Salesforce) and chat platforms
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Typing speed of 50+ WPM with 95% accuracy
- Strong problem-solving skills and emotional intelligence
- Available for immediate start and flexible scheduling including weekends