Job Description
Join our dynamic team as a Chat Support Specialist! We're urgently hiring for multiple full-time positions at our Indianapolis hiring event. Provide exceptional customer service through real-time chat channels, resolve technical inquiries, and contribute to our award-winning support team. Competitive compensation, comprehensive benefits, and rapid onboarding await qualified candidates. Immediate start dates available!
Responsibilities
- Deliver prompt, professional customer support via live chat platforms
- Resolve technical issues, billing inquiries, and product questions
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Identify trends to improve customer experience and knowledge base
Qualifications
- 1+ years customer service or technical support experience
- Excellent written communication and typing skills (50+ WPM)
- Proficiency with CRM systems (Zendesk, Salesforce)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; technical certification preferred
- Reliable internet connection for remote work capability