Job Description
Join our dynamic team at TechConnect Solutions for an exclusive hiring event targeting Chat Support Specialists in Charlotte, NC! We're urgently filling remote positions offering competitive pay, comprehensive benefits, and rapid career growth. As a key customer interaction point, you'll drive satisfaction through real-time digital support while gaining exposure to cutting-edge CRM tools. This is your opportunity to launch a rewarding career in tech without relocation hassles!
Responsibilities
- Deliver exceptional real-time customer support via live chat across multiple platforms
- Resolve technical issues, billing inquiries, and product troubleshooting efficiently
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with escalation teams to resolve complex customer concerns
- Adhere to SLA targets while maintaining 95%+ customer satisfaction scores
- Participate in ongoing training on new products and support protocols
Qualifications
- Minimum 1 year customer service experience (chat/email/phone)
- Excellent typing skills (60+ WPM) with strong written communication
- Proficiency in CRM platforms (Zendesk, Salesforce, or similar)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college preferred
- Must attend in-person hiring event in Charlotte (details provided post-application)
- Reliable home office setup with high-speed internet