Job Description
Join our elite customer support team at GlobalConnect Solutions! We're hosting an exclusive hiring event for Chat Support Specialists in Charlotte, NC. This urgent opportunity offers competitive compensation, flexible scheduling, and career growth in a dynamic tech environment. Perfect for detail-oriented communicators with a passion for customer excellence.
Responsibilities
- Deliver real-time chat support via web and mobile platforms
- Resolve technical issues and troubleshoot software problems
- Maintain detailed customer interaction logs in CRM systems
- Collaborate with technical teams for complex issue escalation
- Train new hires on support protocols and best practices
- Meet/exceed customer satisfaction and resolution metrics
Qualifications
- 2+ years of chat or remote customer support experience
- Proficient in Zendesk, Intercom, or similar support platforms
- Exceptional written communication and typing speed (50+ WPM)
- Ability to multitask in high-volume chat environments
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends
- Passion for technology and continuous learning