Job Description
Join Our Elite Night Shift Team
Are you looking for a rewarding career with a competitive salary and a supportive culture? Apex Support Solutions is currently hiring Customer Service Representatives for our night shift operations in Milwaukee, WI. We are expanding our team to meet the growing demand for top-tier support in the Midwest and Illinois region.
As a key member of our team, you will handle high-volume customer interactions with professionalism and empathy. Whether you are an experienced professional or just starting your career in customer service, we provide comprehensive training and a clear path for advancement.
Why You Should Apply:
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Great Shifts: Work the night shift (10:00 PM - 6:00 AM) with less stress and no commute during rush hour.
- Benefits: Full medical, dental, and vision insurance available after 90 days.
- Growth: Opportunities for internal promotion to Team Lead and Management roles.
Don't miss this opportunity to join a company that values its employees. Apply today to secure your spot in our upcoming hiring event!
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Resolve customer issues and complaints by investigating problems and recommending appropriate solutions.
- Enter and update customer information accurately in our CRM database and internal systems.
- Collaborate with team leads and cross-functional departments to escalate complex issues.
- Adhere to all company policies, procedures, and compliance standards.
- Participate in daily team huddles and training sessions to maintain high performance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy and typing speed of 40+ WPM.
- Must be available to work night shifts, weekends, and holidays as required.
- Ability to remain calm and professional under pressure.