Job Description
Join our exclusive hiring event for Chat Support Specialists in Jacksonville, FL! We're urgently seeking motivated professionals to deliver exceptional customer experiences through real-time chat channels. This is your opportunity to launch or advance your career in customer support with a leading tech company offering competitive benefits and growth opportunities.
As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and build lasting customer relationships. Our Jacksonville hub provides a dynamic, collaborative environment with flexible scheduling options and comprehensive training programs.
Responsibilities
- Respond to customer inquiries via live chat with empathy and efficiency
- Resolve technical issues and product-related questions
- Maintain detailed documentation of interactions and resolutions
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Continuously improve product knowledge through training modules
- Identify trends in customer feedback to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency in CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation abilities
- Reliable internet connection and quiet home office setup
- Availability for evening/weekend shifts as needed