Job Description
Join our dynamic team as an urgent Chat Support Specialist! We're hiring immediately for tech-savvy individuals in Chicago to deliver exceptional customer experiences through live chat. This full-time temporary role offers rapid onboarding and competitive compensation. Perfect for detail-oriented communicators who thrive in fast-paced digital environments.
Responsibilities
- Resolve customer inquiries via live chat with 95% satisfaction rate
- Maintain accurate case documentation in CRM systems
- Collaborate with technical teams for complex issue escalation
- Proactively suggest product solutions during interactions
- Adhere to SLA response time standards (< 2 minutes)
- Participate in weekly performance improvement sessions
Qualifications
- Minimum 1 year customer support experience
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in Zendesk and Freshchat platforms
- Ability to multitask across 3-4 concurrent chats
- Excellent written communication skills
- Available for flexible shifts including weekends
- Basic troubleshooting knowledge for software issues