Job Description
Join our dynamic team as an urgent Chat Support Specialist in Columbus, Ohio! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat. This immediate-start role offers competitive pay and rapid career growth. No weekend shifts—weekdays only! Become part of an award-winning tech company where your skills make a tangible impact.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document interactions using Zendesk and maintain accurate case logs
- Collaborate with Tier 2 teams for complex technical escalations
- Proactively identify upsell opportunities for premium services
- Maintain 25+ chats/day while meeting quality benchmarks
- Participate in daily team huddles and training sessions
Qualifications
- Minimum 1 year customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar platforms
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Flexible schedule availability (8 AM - 8 PM ET)
- High school diploma or equivalent required