Job Description
Join our award-winning customer support team as an urgent hire for immediate chat support positions in Los Angeles! We're seeking passionate individuals to deliver exceptional virtual customer experiences. This is a high-impact role offering rapid onboarding and career growth opportunities in a dynamic tech environment.
Why Join Us? Competitive hourly rates, comprehensive training, and flexible scheduling options. Perfect for tech-savvy communicators looking to make an immediate impact.
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 90-second response time
- Document all interactions using Zendesk CRM with precision and accuracy
- Collaborate with technical teams to escalate complex issues seamlessly
- Maintain 95%+ customer satisfaction score through empathetic communication
- Master product knowledge through continuous training modules
- Support omnichannel platforms including web, mobile, and social media
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Ability to multitask across 5-8 concurrent chats
- Strong problem-solving with de-escalation techniques
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends
- Must pass background check and drug screening