Job Description
Join our award-winning team as a Customer Service Representative in Baltimore! We're urgently seeking empathetic professionals to deliver exceptional support experiences. This is your chance to make an immediate impact in a dynamic environment with rapid growth opportunities. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your contributions.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain service excellence
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree preferred
- Positive attitude and resilience under pressure